Bohunka Hihlánová | Terms and Conditions

TERMS AND CONDITIONS

Service Provider / Seller

Identification data: Bohumila Hihlánová, IČO 17333784, U Ladronky 639/20, 169 00, Prague 6 - Břevnov, individual entrepreneur registered registered in the Trade Register of the Municipal Office Prague 6

Contact email: bohunka@hihlanova.cz

Introduction

These Terms and Conditions govern the rights and obligations between me, as a seller or service provider, and you, as a buyer or customer, arising from the conclusion of a purchase contract within my website or a contract for the provision of services. My website is not intended for persons under the age of 16.

By ordering products/services, you confirm that you are a legal person or a person acting in the course of your business or self-employment and are over 16 years of age when ordering products/services.

Provision of services

In the event that our cooperation takes the form of training, consulting, mentoring or coaching, the terms and conditions for the provision of such services are as follows:

Consultation, mentoring, coaching

Consultations, mentoring and coaching are provided online (usually via Google Meet or other platforms) or offline.
In mentoring and coaching we usually arrange meetings of 60 min.
In consultations (including project collaborations), I invoice for the half hours started and send a written statement of hours as an attachment to the invoice or anytime on request.
Dates can be arranged directly together or booked through my shared calendar (I'll send you the link). Unexpected changes may occur on both sides, we will primarily try to find an alternate date or other solution. In the event of a complete cancellation by you less than 24 hours in advance, the cancellation fee is 40% of the price.
Unless we make other arrangements, I will invoice after the end of the calendar month, with a due date of 14 days, and send the invoice to your email. I am not a VAT payer.

Training

I provide training online or offline, depending on your preference and need.
I will always tailor the training offer to your needs.
Cancellation: Unexpected changes may occur on both sides, primarily we will try to find an alternative date or other solution. In the event of a complete cancellation on your part less than 5 calendar days in advance, the cancellation fee is 40% of the price.
You may only make recordings of training sessions (for example, recordings of online events) with my express consent. If I produce any materials for you as part of the provision of the service (most commonly presentations, working materials and recordings) then these are for your internal use only and you are not entitled to publish them or make them available to third parties without my express consent. In the event of a breach of this provision, I may demand a contractual penalty of 20% of the price of the service provided. The agreement of the contractual penalty does not affect my claim for damages. The contractual penalty is payable within 14 days of the date of sending the notice to pay it to your email.
Unless we agree otherwise, I will invoice you after the event, with a due date of 14 days, and send the invoice to your email. I am not a VAT payer.

How a contract for the provision of services is created

You will place an order for my services via my email address, where we will fine-tune all the requirements and terms and conditions that we mutually agree upon.

A contract is formed when the terms and conditions are mutually agreed via email address, with the last of these agreements prevailing. These Terms and Conditions are always part of the contract.

You, as the customer, agree to the use of remote means of communication for the conclusion of the contract. You are responsible for the costs you incur in this connection (internet connection costs, telephone call costs). These costs do not differ from the basic rate.

Common provisions for the provision of services

I charge travel expenses only when travelling outside Prague (travel expenses of 7.50 CZK/km and any accommodation expenses).
I maintain 100% confidentiality and do not share your data with anyone. For more information, see Personal data protection and cookies.
Damage compensation from my side is limited to the amount of the order price.

Buying products

If you purchase any of the digital products (e-books, etc.) through my website hihlanova.cz, the mutual rights and obligations of you as buyers and me as seller are as follows:

How the contract is formed

You create an order for the selected product using the "Confirm Purchase" button in the e-shop.

The contract is concluded at the moment of confirmation of the order receipt, which you will receive by email. It is concluded remotely, in the Czech language. These Terms and Conditions are always part of the contract.

The moment the contract is concluded, you are obliged to pay the price.

You, as the buyer, agree to the use of remote means of communication when concluding the contract. You are responsible for the costs you incur in this connection (internet connection costs, telephone call costs). These costs do not differ from the basic rate.

Product price

The prices of the products are final. Due to the digital nature of the product, any shipping or packaging costs will not apply.

Prices are inclusive of VAT.

Payment and delivery terms

I will require payment from you after the conclusion of the contract and before delivery of the product.

You can pay the price in the following ways:

By bank transfer. Payment information will be sent as part of the Order confirmation. In the case of payment by bank transfer, the price is payable within 14 days of the conclusion of the contract.
By card online. In this case, payment is made through the ComGate payment gateway, and payment is subject to the terms and conditions of that payment gateway. In the case of payment by card online, the price is payable within 14 days of the conclusion of the contract.

The invoice will be issued electronically and will be sent to your email.

Ownership of the product passes to the buyer upon payment of the price and receipt of the product, the latter of which shall prevail. In case of payment by bank transfer, the price is paid by crediting my account, in other cases it is paid at the moment of payment.

In the event that you are in default of payment of the price, this is a material breach of contract and the contract between us is hereby automatically cancelled.

Due to the digital nature of the products, delivery means sending them in pdf format or similar after payment of the price to the buyer's email address indicated in the sales form, or sending a URL link where the content can be downloaded or opened.

Products offered and sold by the Seller through the website, including their contents, are subject to legal protection under Act No. 121/2000 Coll., Copyright Act, as amended. Any distribution or provision of them to third parties without the author's consent is prohibited. The right to exercise the right to use the copyright work may be granted to the purchaser only on the basis of a licence agreement. The buyer shall be liable to the seller for any damage caused by the infringement of the rights to protect the copyright work.

Product defects

Upon delivery of the product, please check the functionality and availability of the content as soon as possible and if you find any shortcomings or defects, please contact me so that I can make corrections.

Liability for defects arising from a contract concluded between me and you as a business is governed by the relevant provisions of law, in particular § 2099 an. of the Civil Code.

Withdrawal from the contract and dispute resolution

The subject of the contract is the delivery of digital content (§ 1837 (l) of the Civil Code). Therefore, even if you are a consumer, i.e. a person purchasing a product outside the scope of their business activity, you do not have the right to withdraw from the contract without giving a reason within 14 days from the date of conclusion of the contract, in accordance with §1829 of the Civil Code.

As a consumer, you can apply to the Czech Trade Inspection Authority for an out-of-court settlement in the event of a dispute. However, I would be very glad if you let me know about such a step first so that I can do something about it and correct any wrongdoing.

Processing of personal data

You are obliged to provide all information correctly and truthfully at the time of purchase. You are obliged to update the information when ordering goods/services whenever it changes. I rely on the information you provide to me being correct. You can read more about how your personal data is handled at this link Personal data protection and cookies.

Delivery

We may deliver documents to each other by electronic mail. You will deliver documents, unless otherwise stated in these Terms and Conditions, to the email address set out above and I will deliver to the email address set out in the order.

Final provisions

These Terms and Conditions, as well as all rights and obligations arising from them or not expressly provided for herein, shall be governed by and construed in accordance with the applicable laws of the Czech Republic, in particular the Civil Code.

Together, you and I undertake to resolve any disputes between us primarily through mutual negotiations with the aim of maintaining good business relations. All disputes and claims arising out of or in connection with the contract shall be settled before the competent courts of the Czech Republic. In the event of a dispute with a buyer/customer who is a business, the competent court is the court of my registered office.

I may unilaterally change the Terms and Conditions. Such a change will not affect contracts already concluded, but only contracts concluded after the change takes effect.

Should any provision of these Terms and Conditions be invalid or ineffective for any reason, this shall not render the other parts of the Terms and Conditions or the contract invalid or ineffective.

You, as the purchaser/customer, hereby assume the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.

These Terms and Conditions are valid and effective as of 1.9.2024.